Introduction to the Administrative Assistant profession
The administrative assistant is the operational pivot of any organisation. True conductor of daily operations, they coordinate diaries, manage communications, organise meetings and ensure the smooth administrative functioning of the company.
In SMEs, the administrative assistant is often the only administrative contact, managing all processes independently. In large structures, they specialise in a specific service or scope. The profession evolves with digitalisation: collaborative tools (Teams, Slack), document management, process automation.
Core missions
Calendar and planning management
Manage manager and team diaries: scheduling appointments, meeting organisation, availability coordination. Manage calendar conflicts and prioritise emergencies.
Event and travel organisation
Organise professional events (seminars, conferences, training). Coordinate travel: ticket booking, hotels, vehicle rental. Manage expense reimbursements.
Communications management
Handle phone calls and emails. Filter and prioritise messages. Draft and distribute letters, memos and reports. Ensure internal and external communication.
Meeting secretarial support
Participate in meetings: agenda preparation, minute-taking, report drafting and distribution. Ensure follow-up of decisions and agreed actions.
Document management
Organise and maintain physical and digital filing systems. Manage document management systems. Prepare and format presentations, reports and dashboards.
Operational support
Welcome visitors and manage customer relationships. Manage office supplies and negotiate with suppliers. Process expense claims. Liaise between departments.
Required skills
Technical Skills vs Soft Skills
- Advanced mastery of Office suite (Word, Excel, PowerPoint, Outlook)
- Skills in shared calendar management (Outlook, Google Calendar)
- Knowledge of collaborative tools (Teams, Slack, Notion)
- Mastery of document management systems (DMS)
- Skills in minute-taking and report writing
- Knowledge of videoconferencing tools (Zoom, Teams, Google Meet)
- Excellent organisational sense and priority management
- Impeccable oral and written communication
- Absolute discretion and confidentiality
- Autonomy and initiative-taking
- Service mindset and excellent interpersonal skills
- Adaptability and stress management
Training for administrative assistants
| Level | Qualification | Career paths |
|---|---|---|
| Bac | Secondary qualification in Office Management, STMG | Junior administrative assistant |
| Bac+2 | NVQ in SME Management, NVQ in PA | Administrative assistant, Executive assistant |
| Bac+3 | Diploma in Secretarial and HR Professions | Executive assistant, Office Manager |
| Reskilling | Professional qualification in Executive Assistance | Transition to PA |
Career progression
Junior administrative assistant
Common administrative tasks, learning.
Confirmed administrative assistant
Autonomy, expanded responsibilities.
Executive assistant
Support to executives, complex management.
Office Manager
Operational management of an office or agency.
Administrative manager
Management of an administrative team.
Salary Scale 2026
Administrative assistant salary (annual gross)
| Experience | SME/Mid-market | Large enterprise | Public sector |
|---|---|---|---|
| Junior (0-2 years) | 22-26K EUR | 24-28K EUR | 21-24K EUR |
| Confirmed (2-5 years) | 26-32K EUR | 28-35K EUR | 24-30K EUR |
| Senior (5-10 years) | 32-38K EUR | 35-42K EUR | 28-36K EUR |
| Specialised (10+ years) | 36-45K EUR | 40-50K EUR | 32-40K EUR |
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